Job Opportunity: Poly Technical Support Representative
Location(s): Bangalore, Karnataka, India
Category: Services
Job ID: 3129506
Posted: March 15, 2024
Job Description: As a Poly Technical Support Representative, you will apply your developed knowledge of job skills, company policies, and procedures to handle a wide variety of challenging assignments. You will have a thorough understanding of both general and technical aspects of the job, working on moderately complex tasks that require independent judgment and problem resolution.
Responsibilities:
- Independently respond to customer issues using standard protocols, exercising moderate judgment when necessary.
- Resolve moderate technical issues related to hardware and software through incoming customer contacts and proactive notification systems.
- Address service, product, technical, and customer-relations inquiries regarding current and discontinued products, parts, and options.
- Proactively assist customers to minimize problem occurrence and participate in projects for process or quality improvements.
- Work under limited supervision, with periodic review by Supervisor or Team Lead.
Education and Experience Required:
- Mandatory graduate (preferably from Computer Science background) or equivalent.
- 0-3 years' experience in tech support voice, or equivalent combination of experience.
Knowledge and Skills:
- Excellent written and verbal communication skills.
- Experience in a customer-facing role, either remote or face-to-face.
- Proficiency in computer applications such as Microsoft Office, CAD, Adobe Suite, and programming.
- Strong problem-solving skills and accuracy in data entry.
- Fluency in language to be supported.
- Experience in phone-based remote roles, e-support, e-chat, or similar.
- Familiarity with computer technology and call routing processes.
- Knowledgeable in case management systems and documentation processes.
- Comfortable working on rotational shifts.
About HP: [Insert information about HP here.]
If you're ready to utilize your technical skills and make an impact in a dynamic environment, apply now to join our team as a Poly Technical Support Representative
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